CITIZEN CONNECT
Citizen Connect is a user-friendly platform dedicated to improving civic services and cleanliness in the region.
Efficient Complaint Management System for reporting and resolving municipal waste issues.
Utilizes GPS data for automatic complaint assignment, ensuring quick resolution.
Provides users with unique Complaint IDs and allows tracking of complaint status.
WHY CITIZEN CONNECT
Civic management systems responsible for managing municipal complaints encountered a variety of significant challenges. Major challenges significantly impacted the efficiency, accountability, and overall satisfaction of both citizens and authorities in addressing civic issues. Here are some of the key issues that may have been present.
The system architecture of Citizen Connect is designed to ensure efficient and transparent handling of citizen complaints. Here’s a brief overview:
Once registered user or guest user submits a complaint, the centralized system receives the complaint and sends notifications to the relevant city service workers in the specific ward.
Based on the complaint and ward number, the complaint is assigned to a particular city service worker.
The city service worker updates the status of the complaint after addressing it.
The status of the complaint is updated, and only the registered user receives a notification accordingly.
Municipal authorities monitor the activities through a centralized database, ensuring efficient management and resolution of issues across different wards.
Efficient Workflow with Citizen Connect
Experience seamless contract management of Citizen Connect
Efficient
Reporting
Quick
Resolution
Comprehensive
Tracking
Effective
Documentation
